FAQ

 

When can I expect to receive my order?

To keep our prices as low as possible, Modesia arranges for products to be shipped directly to you by the manufacturer or supplier. While this helps us offer competitive prices, it may result in slightly longer delivery times.

  • Order processing time: 1 to 2 business days.
  • Average delivery time: 7-8 business days.

The expected delivery time has passed; where is my order?

In most cases, orders arrive within the expected timeframe. If you have waited an additional 3 days beyond the estimated delivery date and still have not received your order, please contact us at service@modesia.co.uk.


What are the delivery charges?

When you shop at Modesia, you always benefit from free shipping within the United Kingdom.


How can I pay for my order?

Modesia offers secure payment options, including the most widely accepted payment methods in the UK:

  • Visa
  • Paypal
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay
  • Union Pay

Some items are missing from my order; how is this possible?

Some orders are shipped in separate packages due to weight restrictions or differing supplier locations. If you ordered multiple items, they may arrive separately. The remaining items are usually delivered within 1 to 2 business days.


What should I do if I receive a damaged item?

If your order arrives damaged, please contact our customer service immediately at service@modesia.co.uk.

  • Take photos of the damage.
  • Attach the photos to your email.

Please do not return the item before sharing the photos with us, as this may delay the resolution. Our customer service team will handle your request promptly.


Why would I need to return a product?

You may return a product if:

  • You purchased the wrong item.
  • It doesn’t fit.
  • You no longer want it.

What should I do to return a product?

Contact our customer service at service@modesia.co.uk to initiate the return process. We will review your request and provide you with the best solution.


What are the costs associated with returning an item?

If no alternative solution can be found, you will only need to pay the shipping costs to return the product.


About Us

Welcome to Modesia—where elegance meets individuality.

At Modesia, fashion is more than just clothing; it’s a reflection of personal expression. We take pride in offering a thoughtfully curated selection that combines sophistication, quality, and modern style. From timeless essentials to trend-forward pieces, each item is chosen to complement your wardrobe and help you define your unique look.

Our mission is to provide an inspiring shopping experience, empowering you to find pieces that resonate with your taste and personality. Whether you're dressing for a special occasion or enhancing your everyday style, we aim to make you feel confident and effortlessly stylish with every choice.

Step into the world of Modesia, where style meets purpose. Let us be a part of your fashion journey.

We're Here to Help!

Whether you have a question, need assistance with placing an order, or want to know more about our products, please don’t hesitate to reach out. Our team is always ready to assist you.


Store Name: Modesia
Email: service@modesia.co.uk
Phone: +31 6 57 04 58 55
Address: Lauwers 7, 2134 ZS Hoofddorp, The Netherlands


Opening Hours

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday and Sunday: 10:00 AM - 4:00 PM