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FAQs
To keep our prices as low as possible, Modesia arranges for products to be shipped directly to you by the manufacturer or supplier. While this helps us offer competitive prices, it may result in slightly longer delivery times.
- Order processing time: 1 to 2 working days (Monday to Friday).
- Average delivery time: 6-9 working days (Monday to Friday).
In most cases, orders arrive within the expected timeframe. If you have waited an additional 3 days beyond the estimated delivery date and still have not received your order, please contact us at service@modesia.co.uk.
If your order arrives damaged, please contact our customer service immediately at service@modesia.co.uk.
- Take photos of the damage.
- Attach the photos to your email.
Please do not return the item before sharing the photos with us, as this may delay the resolution. Our customer service team will handle your request promptly.